Terms & Conditions for Dúlra Bookings

1. Terms for Parent, Guardian & Family Bookings

Definitions:

  • Child: Any participant under the age of 18.
  • We/Us: Dúlra.
  • You: Parent/Guardian.

Payments:

  • Full payment confirms a booking and is required at the time of booking unless otherwise agreed in writing.
  • Payment applies to the named participant only and is non-transferable.
  • Unpaid balances within one week of the sessions starting may result in losing the booking to another applicant.
  • If experiencing financial difficulties, contact us confidentially at eolas@dulracilldara.ie to discuss payment options.
  • These T&Cs apply to any bookings regardless of the payment method used (cash, Revolut, bank transfer, or online card payment).

Visitors on Site:

  • Visitors can enhance sessions by sharing skills and joining celebrations.
  • During family sessions, parents/guardians are responsible for their children.
  • Visits outside these times require prior arrangement with Dúlra due to safeguarding policies.

Cancellations by Dúlra:

  • Sessions may be cancelled due to:
    • Dangerous weather (e.g., ORANGE wind warnings).
    • Low participant numbers.
    • Staffing issues.
    • Unforeseen site changes.
  • Notification methods:
    • More than 24 hours in advance: via email.
    • Less than 24 hours: via phone or text, based on your preferences.
  • Bookings may be cancelled for unsafe behaviour or undisclosed risks (e.g., extreme emotional/behavioural difficulties or flight risks). Provide all relevant information in writing with each application.

Refund Policy:

  • Refund requests:
    • Up to 2 weeks before session start: Full refund minus 10% administration fee.
    • Up to 1 week before session start: 50% refund.
    • Within 7 days: No refund, except for serious medical/compassionate reasons.
  • No refund is given for:
    • Missed sessions (planned or unplanned).
    • Participant discontinuation.
    • Exclusion for behaviour issues.
    • Weather cancellations due to ORANGE wind warnings (rescheduling may be offered).

Transfers:

  • Transfers to other courses of similar price are possible before the course starts, subject to an administration fee and availability.
  • Transfers cannot occur after the course begins or if not feasible.

Activities:

  • Participants must wear weather-appropriate clothing as outlined in pre-session emails.
  • Dúlra is not liable for incidents outside supervised sessions or involving unauthorised equipment use.

Complaints:

  • Feedback is encouraged. Arrange suitable times for complaints outside drop-off/pick-up periods, as staff will be supervising.
  • Complaints about other participants should be directed to Dúlra.

2. Terms for Pilot Subscription Model

Subscription Duration & Cost:

  • Subscriptions last 6 months at €56/month, billed on the initial registration date.

Payment & Registration:

  • Payments are securely managed via Stripe.
  • It is your responsibility to confirm course availability before purchasing a subscription.

Cooling-Off Period:

  • A 48-hour cooling-off period applies after registration for full refunds upon cancellation.

Cancellations & Refunds:

  • Payments are non-refundable except in exceptional circumstances, reviewed at Dúlra’s discretion.
  • Cancellation requests must be submitted in writing.

Non-Transferable:

  • Subscriptions are specific to the named child and cannot be transferred to another child, family, or Dúlra site.

Changes to Registration Details:

  • Notify Dúlra in writing of any changes during the subscription period (e.g., contact details or medical updates).

Cancellations by Dúlra:

  • If a course is cancelled by Dúlra, standard refund policies apply.

Communication & Updates:

  • Subscribers will receive email updates about payments, course details, and changes.

3. Terms for Organisation & Group Bookings

Participant Information:

  • At least 72 hours before the session, provide details of:
    • Additional needs (e.g., mobility or language requirements).
    • Behavioural risks (e.g., EBD or flight risk).
    • Photo permissions.
  • For children under 18, parents/guardians/teachers must:
    • Stay in loco parentis during the session or
    • Provide completed consent forms.

Site Requirements:

  • Sites must be clean, accessible, and safe, with clear pathways.
  • Dúlra is not liable for site-related incidents unrelated to its activities.
  • Provide photos or videos of the site during booking for tailored sessions.

Activities:

  • Covered under Dúlra’s insurance if within supervised session times and under staff direction.
  • Activities may be adjusted for weather, group dynamics, or site conditions without notice.
  • Participants must adhere to clothing guidelines.

Staffing:

  • Organisation staff are responsible for:
    • Participant medication.
    • Supporting a calm and safe environment.
  • Staff ratios must meet booking form requirements. Additional Dúlra staff may incur extra costs.
  • Organisation staff are expected to actively participate unless otherwise agreed.

Pricing:

  • Prices apply to the named organisation and specific group/dates.
  • Additional services (e.g., pre-site visits, risk assessments, advertisements) are available at extra cost.

Payments & Cancellations:

  • 25% non-refundable deposit secures bookings.
  • Cancellation fees:
    • 50% of total cost for cancellations within 1 week.
    • 100% for cancellations within 48 hours.
  • Cancellations by Dúlra result in deposit refunds or rescheduling.

Feedback & Promotion:

  • Feedback is welcome through evaluation forms.
  • Share workshop images online with appropriate credit (@dulra_cill_dara).

 

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